Shipping Policy

SUNGHOM uses express couriers (DHL, UPS, Fedex, TNT), air freight and ocean freight, but customers are welcome to use their own couriers or freight forwarders to satisfy their logistics needs. However, such requests should be clearly stated when placing orders. For mass production orders, we offer CIF, FOB HK or other terms if you need.

Customer agree that SUNGHOM Company may occasionally and without prior notice use an alternative shipping method of equal service level to ship the order to avoid delays, unreachable destinations, or other restrictions. customer will be notified in such a case and shipping cost will remain the same.

Using Customer’s Own Courier
If Customers choose to use their own couriers, we will contact the couriers to confirm the shipping details and costs. Orders will not be processed until the shipping details are confirmed by both Customers and couriers.

Shipping Date
Quick turn PCB and Small PCB orders will be shipped in 2 hours during the work week after the order is processed. Medium Volume and large Volume PCB orders take longer. Shipping dates will be updated after the order payments are cleared and SUNGHOM begins processing the orders. Shipping dates are estimated only and may vary significantly. Customers with strict delivery deadline are advised to place orders well in advance.

Shipping Transit Time
Shipping transit time (the time it takes to deliver the goods from the actual ship date) for express couriers (UPS, FedEx, and DHL) usually takes 2-4 working days. It usually takes 4-7 working days for air freight, 12-30 days for ocean freight, and 6-15 working days for post office air mail to deliver the shipments. Shipping transit time may vary significantly due to hard-to-reach destinations, seasons, weather, and occasional customs clearance delay.

While SUNGHOM will try it’s best to ensure a prompt shipment, SUNGHOM does not guarantee any shipping transit time and delivery time, and is not responsible for any delay during shipment. Request for cancelling the order after production begins because the delivery date no longer fits the Customer’s needs will not be accepted. Customers who need the goods to be delivered by certain date are strongly advised to place orders as early as possible,especially during peak seasons.

Total Delivery Time
Total Delivery Time = Production Time + Shipping Transit Time
The production time varies significantly based on the quantity ordered, the stock availability, and the factory production capacity.